Legal Information
Complete legal documentation for all services provided by NovaCircuitBridge.
1. Privacy Policy
Effective Date: January 1, 2026
NovaCircuitBridge ("we", "us", "our") operates from Passeig de Gràcia, 92, 08008, Barcelona, Spain. This Privacy Policy describes how we collect, use, and protect personal data obtained through our website and services.
1.1 Data Controller
NovaCircuitBridge is the data controller responsible for your personal data. Contact us at: [email protected] or Passeig de Gràcia, 92, 08008, Barcelona, Spain.
1.2 Data We Collect
We may collect the following categories of personal data:
- Identity data: name, company name, job title
- Contact data: email address, phone number, physical address
- Technical data: IP address, browser type, operating system, device identifiers
- Usage data: pages visited, time spent, interaction patterns
- Service data: infrastructure specifications, project requirements, system configurations shared during engagement
1.3 Legal Basis for Processing
We process personal data under the following legal bases as defined in the EU General Data Protection Regulation (GDPR):
- Consent (Article 6(1)(a)): When you subscribe to newsletters or submit forms
- Contractual necessity (Article 6(1)(b)): When processing is required to fulfill a service agreement
- Legitimate interest (Article 6(1)(f)): For website analytics, security monitoring, and service improvement
1.4 Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Service-related data is retained for the duration of the engagement plus 12 months. Contact form submissions are retained for 24 months.
1.5 Your Rights
Under the GDPR, you have the right to:
- Access your personal data (Article 15)
- Rectify inaccurate data (Article 16)
- Erase your data ("right to be forgotten") (Article 17)
- Restrict processing (Article 18)
- Data portability (Article 20)
- Object to processing (Article 21)
- Withdraw consent at any time (Article 7(3))
To exercise any of these rights, contact us at [email protected].
1.6 Data Transfers
Personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission.
1.7 Data Security
NovaCircuitBridge implements technical and organizational measures to protect personal data, including encryption in transit (TLS 1.3), access controls, regular security audits, and incident response procedures aligned with ISO 27001 standards.
2. Terms of Service
Effective Date: January 1, 2026
These Terms of Service ("Terms") govern the use of services provided by NovaCircuitBridge, located at Passeig de Gràcia, 92, 08008, Barcelona, Spain. By engaging our services, you agree to be bound by these Terms.
2.1 Scope of Services
NovaCircuitBridge provides technology services including cloud infrastructure management, system maintenance, IT support, DevOps engineering, security hardening, and related consulting. The specific scope, deliverables, and timelines for each engagement are defined in individual Statements of Work (SOWs) or service agreements.
2.2 Service Agreements
Each engagement is governed by a specific service agreement that includes: project scope, deliverables, timeline, pricing, payment terms, and acceptance criteria. These Terms supplement, but do not replace, the specific service agreement.
2.3 Payment Terms
Unless otherwise specified in the service agreement:
- Invoices are payable within 14 days of issuance
- Late payments incur a 1.5% monthly interest rate
- All prices are in Euros (EUR) and exclude applicable VAT
- Milestone-based payments may be required for projects exceeding €2,000
2.4 Intellectual Property
Upon full payment, all deliverables created specifically for the client under a service agreement are transferred to the client. NovaCircuitBridge retains ownership of pre-existing tools, frameworks, methodologies, and general know-how used in service delivery.
2.5 Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination for a period of 24 months.
2.6 Limitation of Liability
NovaCircuitBridge's total liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We are not liable for indirect, consequential, or incidental damages, including lost profits or data loss resulting from force majeure events.
2.7 Termination
Either party may terminate a service agreement with 30 days' written notice. NovaCircuitBridge reserves the right to terminate immediately in case of payment default exceeding 30 days or material breach of these Terms.
2.8 Governing Law
These Terms are governed by the laws of Spain. Any disputes shall be resolved through the competent courts of Barcelona, Spain.
4. Refund Policy
Effective Date: January 1, 2026
This Refund Policy applies to all services provided by NovaCircuitBridge, operating from Passeig de Gràcia, 92, 08008, Barcelona, Spain.
4.1 Refund Eligibility
Refunds are evaluated based on the following criteria:
- Pre-delivery cancellation: If a service is cancelled before work has commenced, a full refund minus a 5% administrative fee will be issued within 14 business days.
- Partial delivery: If work has commenced but is not complete, a pro-rata refund will be calculated based on completed milestones versus total project scope.
- Post-delivery issues: If delivered services do not meet the specifications outlined in the service agreement, NovaCircuitBridge will first attempt remediation within 30 days. If remediation is not feasible, a partial or full refund may be issued at our discretion.
4.2 Non-Refundable Services
The following are not eligible for refunds:
- Completed and accepted deliverables
- Consulting hours already consumed
- Third-party licenses or infrastructure costs incurred on behalf of the client
- Services terminated due to client breach of these Terms
4.3 Subscription Services
For recurring services (e.g., monthly monitoring, managed infrastructure), cancellation requires 30 days' written notice. The current billing period will be honored, and no partial-month refunds will be issued for the current period.
4.4 Refund Process
To request a refund, contact us at [email protected] with your service agreement reference and reason for the refund request. Refunds will be processed within 14 business days of approval to the original payment method.
4.5 Dispute Resolution
In case of disagreement regarding refund eligibility, both parties agree to attempt resolution through good-faith negotiation before pursuing any legal remedies under applicable Spanish and EU consumer protection laws.